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Policies

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Policies and Service Guidelines

Agapé Data Solutions provides web page hosting, Marketing, and Development. Agapé Data Solutions has certain legal and ethical responsibilities consisting with the use of its server and equipment involved in these services.

Agapé Data Solutions general policy is to act as a provider of Internet presence. Agapé Data Solutions has specific ethical concerns regarding the use of its computers detailed below. Agapé Data Solutions reserves the right to suspend or cancel a customer's access to any or all services provided by Agapé Data Solutions when we decide that the account has been inappropriately used.

Server abuse
Any attempt to undermine or cause harm to a server, or customer, of Agapé Data Solutions is strictly prohibited.

Unauthorized use of other people's accounts or computers
Agapé Data Solutions will strongly react to any use or attempted use of an Internet account or computer without the owner's authorization. Such attempts include "Internet scamming" (tricking other people into releasing their passwords), password robbery, security hole scanning etc.

Any unauthorized use of accounts or computers by an Agapé Data Solutions customer, whether or not the attacked account or computer belongs to Agapé Data Solutions, will result in action against the attacker. Possible actions include warnings, account suspension or cancellation, and civil or criminal legal action, depending on the seriousness of the attack.

Abuse of Unlimited Traffic
Agapé Data Solutions' customers are privileged to be offered unlimited traffic. Unlimited traffic applies to all standard web documents (JPEG, GIF and HTML). All other types of files such as (ZIP, MP3, etc.) are subject to 3 GIG of transfer a month. Any customer who exceeds this limit will be notified by Agapé Data Solutions to resolve the situation.

To maintain the integrity of our service the following limitations apply:

Agapé Data Solutions will be the sole arbiter as to what constitutes a violation of this provision

Commercial advertisements with e-mail
Unsolicited commercial advertisements are not allowed in e-mail, and will likely result in account suspension or cancellation.

Commercial advertisements are unwelcome in most Usenet discussion groups and on most e-mail mailing lists. Inappropriate posting may result in account suspension or cancellation. See the newsgroup or mailing list's charter for whether advertising is allowed or not. "Spamming," or sending a message to many different off-topic newsgroups, is particularly unethical and will be treated as such.

Sending a message, especially an advertisement, to more than five or six recipients, is by itself spamming unless the individuals have specifically requested to be added to a mailing list on that topic. E-mail is a person-to-person medium, not a broadcast medium.

Chat Rooms
We do not allow clients to install their own chat rooms, without approving it with the Agapé Data Solutions Support Team.

Background Running Programs
We may allow programs to run continually in the background. These are considered on a one-to-one basis and an extra charge will be incurred based on system resources used and operational maintenance needed.

IRC
We do not allow IRC or IRC bots to be operated on our servers.

Payment Policies
All accounts are set up on a pre-pay basis.

If requested, initial domain name registration services may be provided by Agapé Data Solutions. Once the domain is registered initially with a domain registrar, the customer will be contacted directly by the registrar when the domain is due for renewal. The customer is solely responsible for annual domain name renewal charges. Invoicing and payment for domain name registration is directly between the customer and domain registrar. Failure to renew a domain before it's due date may result in loss of the domain or late penalty fees that may be assessed by the registrar.

Setup fees may be charged for major account changes and are non-refundable.

All pricing is guaranteed for the term of pre-payment. The customer is responsible for all money owed on the account from the time it was established to the time that the customer notifies Agapé Data Solutions in writing for a request for termination of services. All payment is in Canadian funds.

Cancellation
Agapé Data Solutions reserves the right to cancel service at any time. All fees paid in advance of cancellation will be pro-rated and paid by Agapé Data Solutions if Agapé Data Solutions institutes it's right of cancellation. Any violation of policies which results in extra costs will be billed to the customer (i.e. transfer, space etc.) The customer may cancel the account at anytime by submitting a written request for termination of services. The account will be closed at the end of the term of pre-payment. Refunds are not provided if the customer requests termination of the account prior to the end of the term of pre-payment.

Lawful Purpose
Agapé Data Solutions reserves the right to refuse service to anyone. Customers may only use Agapé Data Solutions server for lawful purpose. Transmission of any material in violation of any Federal, Provincial, State or Local regulation is prohibited. This includes, but is not limited to copyrighted material, material legally judged to be threatening or obscene, and material protected by trade secrets. Agapé Data Solutions expressly forbids anyone from using Agapé Data Solutions servers for the propagation, distribution, housing, processing, storing, or otherwise handling in any way lewd, obscene, or pornographic material, or any other material which we deem to be objectionable, including, but not limited to, pornography, satanic materials, and any and all materials of an adult nature. The designation of any materials as such described above is left entirely to the discretion of Agapé Data Solutions management.

Indemnification
Customer agrees that it shall defend, indemnify, save and hold Agapé Data Solutions harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Agapé Data Solutions, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it's agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Agapé Data Solutions against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Agapé Data Solutions' server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from Agapé Data Solutions' server.

Disclaimer
Agapé Data Solutions will not be responsible for any damages your business may suffer. Agapé Data Solutions makes no warranties of any kind, expressed or implied for services we provide. Agapé Data Solutions disclaims any warranty or merchantability or fitness for a particular purpose. The includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by Agapé Data Solutions and its employees. Agapé Data Solutions reserves the right to revise its policies at any time.

Failure to follow any term or condition will be grounds for immediate account deactivation.

 


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